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Returns
RETURNS POLICY
Click here for our returns portal
CAN I RETURN A SALE ITEM?
Only if the product is deemed faulty, otherwise, we won”t be accepting returns given the product is heavily discounted. Please choose carefully.
PYRA would like you to be happy with the purchases that you make. As a consumer, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure is not a major failure.
- All returns must be received within 30 days of the purchase date.
- Gift cards can not be returned and are not redeemable for cash.
- Please ensure all items are packaged securely and arrive back to us in their original, unworn condition. Including tags, boxes, casing, etc. We reserve the right to deny any item that does not meet these requirements.
- Once your return has been processed, you will receive a confirmation email from our team.
No returns on Sale items.
Change of Mind – Not in Love
If you have purchased an item and you are not happy with the item (wrong size, wrong colour etc) you may exchange the item or obtain a store credit within 30 days of purchase.
You must provide to us the:
- returned goods - with tags attached;
- the payment details (refunds can only be paid to the credit card used at purchase).
*Goods that have been worn will not be accepted for change of mind. You must return all goods with original packaging.
When returning goods please ensure;
- All items are packaged securely and arrive back to us in their original, unworn condition. Including tags, boxes, casing, etc.
- Hats must be sent back inside another box to ensure the item is not squashed or damaged in transit. Please do not tape or mark the original product box.
- Original shipping costs are non-refundable and the cost of return postage must be paid by the customer at the time of returning.
Please note that exchange requests are not held. We suggest placing a new order for the new item to avoid missing out and requesting a refund for the returning item
Shipping
SHIPPING RATES & POLICY
Australia
Free shipping for all orders over $150 in any state in Australia
NZ - $15 for shipping to Nz: Free Shipping for all orders over $200
US- $20 for shipping to USA: Free Shipping for all orders over $250
INTERNATIONAL
$45 for international shipping
*We do not ship to P.O. boxes.
*We do not ship to APO/DPO/FPO addresses. *We do not ship to Russia.
Tracking will be supplied when order is dispatched from our warehouse.
Orders received before 5pm AEST will be delivered the following business day in most cases.
Deliveries are sent during normal business hours between Monday and Friday. Purchases made on weekends and public holidays will be processed on the next business day.
Please be aware that packages may be subject to delays and additional taxes and duties at the port of entry of various international countries outside of Australia. PYRA takes every effort to ensure a quick and smooth delivery, but does not take responsibility for any delays and extra fees which may be applied via customs and duty offices in the receiving country.
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